FAQ
How long will it take to ship my items?
Please see our shipping policy page for more information on delivery times in different regions.
If I order multiple items, will they arrive in 1 package?
If you order multiple products, they may come separately to ensure quicker delivery.
Do you ship worldwide?
We currently ship to countries in Europe, North and South America, and Australia.
Who delivers my item(s)?
Your orders are delivered by our fulfilment centre and will normally be handed to you via local postal service.
How much does shipping cost?
Unless otherwise stated, shipping to anywhere in the world is absolutely free!
I haven't received my order yet, what can I do?
Please contact us directly and we will help you find out your order status.
What time are deliveries usually made?
Usually during business hours. (Monday to Friday, 9am-5pm) but that will depend on your local delivery service.
I gave an incorrect delivery address, what can I do?
Reach out to bonny.online.help@gmail.com immediately regarding the error, we will change it for you. Just email us your full name and correct address, we will update the shipping details for you.
Returns, Exchanges and Refunds
I don’t like my item, can I return it?
No we don't accept returns or exchanges, however you can be legible for a refund if the product is broken or faulty, see 'Refund Policy' for more details.
How long does it take to get a refund?
Refunds may take up to 14 working days, depending on the payment provider you used to pay with.
Can I cancel my order after I've placed it?
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Orders that are lost or undelivered due to incomplete or incorrect address provided to us are not subject to any refunds or replacements.
In cases like this, please immediately contact your local postal service.
Import & Tax Charges
Can I be charged import duties?
Your order may be subject to import duties and taxes once the shipment reaches your country.
Tax fees may vary depending on the country the order is shipped to.
Each country/state has its own threshold after which taxes will be applied.
You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. Note, in rare occasions, customs agents may delay delivery of some packages.
Email & Order Notifications
I bought something and didn’t get an email from you.
If you have not received any emails from us confirming your purchase, do let us know immediately via email (bonny.online.help@gmail.com) or our contact form with your full name and shipping address.
And we will correct the problem ASAP.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.
I am unable to view your email content.
If you are unable to view our email properly, do get in touch and we will resend you the email.
How can I contact you?
Please email us at bonny.online.help@gmail.com and allow us 24 hours to answer you since we operate globally.